Superior Water Company Newsletter

2006 Customer Satisfaction Survey

We are please to announce that we have the results from Superior’s first Customer Satisfaction Survey. We wanted to thank the 343 households who participated because with your feedback we are able to assess the areas of needed improvement in order to continue our focus on providing our customers with the best possible service.

As you will see the overall satisfaction with our company is very good, but we are taking into account the comments that some of you have added to the survey card. Due to the fact that personal information was not included we are unable to address these issues on a one to one basis, however we ask that if you are experiencing any issues at this time that you contact our office immediately and they will be addressed.

In question eight on the survey card we asked how we could further assist you and we included some suggestions that we were currently considering that would make things more accessible for our customers. We thank you for your additional input and ask that you refer to our website for any additional information regarding these changes.

Please note that for your convenience we have created this website, incorporated a newsletter link, provided our email addresses, and offered some suggestions on alternate payment options.

If you have any questions regarding this survey, please contact our office at 610-222-4171.

What is your overall satisfaction with Superior Water Company as your water provider?




Are you comfortable with our customer service department and its dedication to you?




Do you feel confident in the abilities of our field personnel?




Are you satisfied with our field personnel's response time?

What is your overall satisfaction with materials provided about our company?
(I.E. Consumer Confidence Report, Informative bill inserts)

Do you read and understand the materials provided?

How can Superior Water Company assist you better? Would the following interest you? Email access, Web access, Newsletter, Phone Payment.